Refund policy

Refund & Return Policy

1. Eligibility

We accept returns within 30 days of delivery for items that are:

• Unused, unopened, and in original packaging

• Defective or damaged upon arrival

Due to the nature of beauty and personal care products, we cannot accept returns on opened or used items unless they are defective.

2. How to request a refund

To start a return, please contact us at support@madoriq.com with:

• Your order number

• A brief description of the issue

• Photos if the item is damaged or defective

We will respond within 2 business days with return instructions.

3. Refunds

Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.

4. Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used beauty products

• Custom or personalized orders

• Items purchased during a final sale

5. Exceptions

• Orders older than 30 days from delivery are not eligible.
• Orders that were refused on delivery, or where the shipping address was incorrect and delivery failed, are reviewed on a case-by-case basis.
• Clearly-abusive refund requests (multiple refunds with full-quantity repeat orders) may be declined at our discretion.

6. Damaged or wrong item

If your order arrived damaged or something is missing, email us within 7 days of delivery with photos. We'll send a replacement immediately at no cost.

7. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.

Questions?

Email support@madoriq.com — a human replies.

This policy is governed by the laws of the State of Florida, United States. For legal questions, contact MAGIC360 LLC at the address in our Terms of Service.